This sale is covered by the Distance Selling Regulations.
Returns where products have been sold directly by Alstonefield Engineering Solutions Ltd:
When purchased over the internet, customers have the legal right to cancel the order for Slugbandit parts within seven working days from receipt of the goods.
To obtain a full refund this MUST be put in writing (e.g. by email or letter to an address on this website). If you do this you must take reasonable care of the goods in compliance with your statutory duty and are asked to ensure that batteries remain sealed. Our terms are that returns are at customer's expense.
In the case of part cancellations the refund will take into account any discount as if the residual quantity had originally been ordered.
In addition to your legal right, Slugbandit products may be returned at your expense for credit within two weeks of sale for:
- credit in full (postage excluded) if the original packing remains unopened.
- credit at 80% (postage excluded) if the packaging has been opened and Slugbandit is undamaged in any way,
OR refund in full if defective and within 18 months of invoice submitted as proof of date of purchase.
Consequential loss: No responsibility will be accepted in respect of any consequential loss however caused.
For other terms please use the 'TERMS' link at the top of the page.